Keeping Control around Difficult People - resources for how to deal with difficult individuals in many common situations

Alternative Dispute Resolution A Resource Guide Available online from the United States Office of Personnel Management.

The Conflict Resolution Information Source- CRInfo™ An information resource managed by the Conflict Research Consortium at the University of Colorado, a free on-line clearinghouse indexing over 25,000 web pages, books, articles, audiovisual materials, events, and news articles.

The Federal Government and ADR: How Things Get Done An online article by Andrew Colsky, and ADR in Healthcare: The Last Big ADR Frontier?, an article by Rob Robson and Ginny Morrison; available from the Mediate.com web site. Access to articles requires registration.

Keeping Patients Safe: Transforming the Work Environment of Nurses Ann Page, Editor, Committee on the Work Environment for Nurses and Patient Safety; 488 pages, 2004. Available full-text online from the National Academies Press.

A Matter of Trust Public continues to regard nurses highly in honesty and ethics. An online article by Beth Ulrich, EdD, RN, from NurseWeek, December 17, 2001.

Negotiation Tips From Barbara Braham & Associates.

Negotiations and Resolving Conflicts Author unknown

Nurses Remain Atop Honesty and Ethics List A December 5, 2005 article by Jeffrey M. Jones on Gallup's annual poll on the honesty and ethics of people in different professions. Access to the article requires subscription.

Overview of Alternative Dispute Resolution From the U.S. Department of Labor.

Overview of Negotiated Rulemaking From the U.S. Department of Labor.

Peterson's College Guide Access requires registration.

Silence Kills: The Seven Crucial Conversations for Healthcare A web site © 2005 VitalSmarts, LC, featuring a study conducted in U.S. hospitals by Vitalsmarts and the American Association of Critical-Care Nurses that addresses the dangers of poor communication and collaboration among health professionals.

Surviving and Thriving with Conflict on the Job By Marilynn Jackson, RN, PhD & Valerie Restifo, RN, MA, MS; from Nursing Spectrum. Open access online; continuing education credit requires payment of a fee.

U.S. Negotiating Behavior Special Report 94, October 2002, available online from the United States Institute of Peace.

Working With Interdisciplinary Teams By Eileen Wenckus, RN, MSN, CS, from Nursing Spectrum. Open-access online; continuing education credit requires payment of a fee.

Workplace bullying: The silent epidemic (Editorial). By Brian R McAvoy and John Murtagh, BMJ 326: 776-777, 12 April 2003.

Agencies, Organizations and Associations

Association for Conflict Resolution The major professional organization for ADR scholars and practitioners in the United States; it provides information on membership, specialization groups, emerging certification programs, educational offerings, ethical codes and related information.

CDR™ Associates An established and respected ADR company, with 35 years of experience in both the training and practice of ADR.

Center for International Development and Conflict Management Based at the University of Maryland. "CIDCM hosts several major datasets that are critical to the comparative analysis of conflict. CIDCM projects provide data on such topics as the position of minority populations in states, the status of democratic institutions, and the dynamics of international crises."

Conflict Resolution Network, Canada. Showcases some of the rich work being done in Canada in the field of ADR, including educational and training programs, reading resources, and news in the field.

Harvard Negotiation Project Includes an online Clearinghouse "a resource center for people interested in learning and teaching about negotiation and alternative dispute resolution."

Health Care Mediations, Inc. A successful conflict management company headed by a nurse, Debra Gerardi; it demonstrates the impact a nurse can have in changing work environments.

The Institute for the Study of Conflict Transformation An organization whose purpose is to study and promote the understanding of conflict and intervention processes from a transformative perspective; it provides an array of options for persons interested in the work of Bush and Folger on transformative mediation, including educational and organizational resources.

International Association for Conflict Management "founded to encourage scholars and practitioners to develop and disseminate theory, research, and experience that is useful for understanding and improving conflict management in family, organizational, societal, and international settings."

Peacemakers Trust A "Canadian charitable organization dedicated to research and education on conflict transformation and peace building." Site provides extensive bibliographies, case studies, and related resources.

United States Institute of Peace An independent, nonpartisan federal institution created by Congress to promote the prevention, management, and peaceful resolution of international conflicts.

Take Action: Alternative Dispute Resolution: A Tool for Managing Conflict

Alternative Dispute Resolution in Healthcare: An Overview From the continuing education archives of the American Nurses Association. The course is no longer available for credit, but the information is still useful and provided for free by ANA.

Alternative Dispute Resolution A Resource Guide An online resource from the U.S. Office of Personnel Management, a "resource guide for ADR techniques and practices in federal agencies along with bibliographies, Web sites, and information of the ADR Act of 1996 that mandated the use of ADR processes for all agencies."

Federal Sector Alternative Dispute Resolution Information from the U.S. Equal Employment Opportunity Commission.

Health Care Mediations, Inc. A successful conflict management company headed by a nurse, Debra Gerardi; it demonstrates the impact a nurse can have in changing work environments.

Overview of Alternative Dispute Resolution From the U.S. Department of Labor.

United States Institute of Peace